As enterprises adapt to accelerating business change, their business processes become increasingly complex. As a result, companies face pressure to optimize their combined IT and telecom operational resources to provide more flexible, coherent, and cost–efficient services to the business. One of the key challenges in this context has always been the inability of internal IT organizations and external service providers to provide a consolidated view of service performance across the different layers of IT and telecom functionality that support business processes. Technical innovations around service management technologies and new standardized processes mean that we will see a new service delivery paradigm that will enable converged end–to–end management globally across the formerly distinct layers of IT and telecom infrastructures. This new paradigm—which Forrester Research calls Converged Service Delivery — will be instrumental in helping business leaders map service efficiencies end to end, based on meaningful business metrics.
Multiple services such as voice, data, video and Internet through a single T-1 or DS-3.
Voice over Internet Protocol (VoIP) is a technology that enables you to make voice calls using an Internet/broadband Internet connection. Feature–rich VoIP services are gaining tremendous momentum as a cost–effective alternative to traditional local, long distance and international services, and as a segue to next generation converged services.
For the Enterprise, VoIP is a flexible, scalable solution that can be implemented within a broad range of network infrastructures.
Enterprise advantages include:
- High quality voice connections that connect the enterprise
- Eliminates onsite/intra–office calling costs
- Converges voice and data onto one network
- Conserves bandwidth
- Works with traditional and IP PBXs
- Provides remote offices/workers with advanced features
- Increases the efficiency of consumer interaction delivered through IP–enabled call centers
- Administered and managed from a central location
For the Small– and Medium–sized Businesses, VoIP is a cost effective, scalable solution that can be implemented rapidly.
Small & Medium Business advantages include:
- Calling capabilities from a desktop, VoIP phone, or traditional landline using an adapter
- The ability to choose your area code (unifying virtual team members)
- Wireless service that enables you to connect to “hot spots” in public locations
- Reduced charges (VoIP offers services that typically require an additional fee with traditional voice)